Clear Horizons - ADHD Coaching & Training
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Privacy Policy

Clear Horizons is committed to protecting your privacy and handling your personal information with transparency and respect.
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Last updated: October 2025

Clear Horizons is committed to protecting your privacy and handling your personal information with transparency and respect.

This Privacy Policy explains how we collect, use, and store your information when you visit our website, make an enquiry, or work with us through coaching or training services.

1. Who We Are

Clear Horizons ADHD Coaching & Training

Website: https://clear-horizons.co.uk

Email: hello@clear-horizons.co.uk

Data Controller: Becky Robinson (owner and coach/trainer)

2. Information We Collect

We may collect and store the following information when you interact with us:

  • Your name, email address, and any other details you provide through our contact form or discovery call form.
  • Notes from coaching or training-related communication (emails, call scheduling).
  • Website usage data such as IP address, browser type, and analytics data collected through cookies.
  • Any information you voluntarily share via email, phone, or online meetings.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and manage discovery calls.
  • Deliver coaching and training services.
  • Maintain communication related to your sessions or projects.
  • Improve our website and client experience.
  • Meet any legal or professional supervision requirements.

We will never sell, rent, or trade your data with third parties.

Information is used only for the purposes outlined above.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Consent: when you complete a form or request to be contacted.
  • Contract: when delivering coaching or training services.
  • Legitimate Interest: when communicating with past or potential clients who have shown interest in our services.

5. How We Store and Protect Your Data

  • Electronic information is stored securely and password-protected.
  • Only Becky Robinson has access to client data.
  • Any notes are stored digitally and deleted once they are no longer required.
  • We regularly review retention periods to ensure data is not kept longer than necessary.

6. Cookies and Website Analytics

Our website may use cookies to analyse visitor behaviour and improve user experience.

Cookies are small files stored on your device and can be deleted at any time.

You can disable cookies in your browser settings if you prefer.

Analytics data is collected anonymously through Google Analytics or similar tools and cannot be used to personally identify you.

7. Third-Party Services

We may use trusted third-party services to support our business, including:

  • Calendly or similar (for booking calls)
  • Zoom (for online coaching and training sessions)
  • Google Workspace (for email and document storage)

Each provider has its own privacy policy and complies with UK GDPR.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for data processing at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

For more information, visit https://ico.org.uk.

9. How Long We Keep Your Information

We retain personal data only as long as necessary for the purpose it was collected.

In most cases, this is up to seven years for coaching or training records, in line with professional supervision and insurance requirements.

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or business practice.

The updated version will always be available on this page.

11. Contact

If you have any questions or concerns about this policy or how your data is handled, please contact:

Becky Robinson

Email: becky@clear-horizons.co.uk